Support

Live Baby Monitor turns two phones into a baby monitor over your home Wi-Fi.

Write to support@troysoft.com.tr. We read every message.

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Common questions

The phones don't find each other

Both phones must be on the same Wi-Fi network. Guest networks often block phones from seeing each other, so use your main network.
On iPhone, allow Local Network for Live Baby Monitor in Settings › Privacy & Security › Local Network.
If you changed router or Wi-Fi, pair again: on the camera phone open Settings › Show pairing code, and scan it with the parent phone.

Alerts don't reach me when the screen is off

Turn the parent phone's volume up. The app warns you when it is low.
Allow notifications for Live Baby Monitor in the phone's settings.
On iPhone, let alerts through Focus: Settings › Focus › allow Live Baby Monitor.
On Android, let the app run in the background: turn off battery optimisation for Live Baby Monitor in the phone's battery settings.

Keeping the camera phone running all night

Plug the phone in. The parent phone warns you if it is unplugged, low on battery or too warm.
Place it 1–2 m from the cot, with the cot in view.
On iPhone, turn on Guided Access (Settings › Accessibility › Guided Access) so the app stays open.
On Android, turn off battery optimisation for the app.

The connection-lost alarm went off

The parent phone sounds an alarm when it can't reach the camera phone for a few seconds, for example if the camera phone ran out of battery, lost Wi-Fi or the app was closed. Check the camera phone. When it is back, the two phones reconnect on their own and the alarm stops.

Is anything recorded or sent to the internet?

No. Video and sound go straight from one phone to the other over your Wi-Fi, encrypted, and nothing is recorded. The only internet use is a small licence check that knows each phone by a device ID. See the Privacy Policy.

Free nights, the unlock and restoring it

The camera phone is always free. The parent phone includes 3 free nights, then a one-time unlock. There is no subscription.
On a new or reinstalled phone, open Settings › Restore purchase, using the same Apple ID or Google account you bought with.
For a refund, ask Apple (reportaproblem.apple.com) or Google Play (Profile › Payments & subscriptions › Budget & history).

Delete my data

There is no account. Everything about your nights stays on your phones, and our licence server knows each phone only by a device ID.

On your phones: Settings › Forget paired camera removes the pairing. Deleting the app removes everything it stored.
On our server: email support@troysoft.com.tr with the subject "Delete my data". If you bought the unlock, include the order number from your App Store or Google Play receipt. We delete the device IDs, pairing, nights and purchase reference linked to it within 30 days and confirm by email.